‘punishment’ Articles

Yahoo! Wrong problem; Wrong solution

It was announced this week that Yahoo CEO Marissa Mayer is calling all telecommuting employees back into the office; for good! Mayer cited the need to foster collaboration which can, according to Mayer, only be done in person.

The real problem at Yahoo is management, not where people work.  Bringing employees back into the office will not solve their performance problems or inspire more successful and effective innovation and collaboration.  If managers manage employees poorly at home, it is possible that they will manage them poorer at the office.  It is one thing to have a poor manager interact with you occasionally through email, text messages, or by phone but it is quite another to have the manager on your case all the time.

Yahoo needs managers who understand the science of human behavior and how to apply its principles and methods successfully in the workplace.  It is a proven fact that employees who are positively reinforced for their performance will undoubtedly continue to deliver improved performance (ie. Discretionary Effort).

Until the CEO fixes poor management and supervisory behaviors, in addition to the across the board executive decision making process, there will be more changes that employees won’t like such as increased job pressures and layoffs.

Read more about this in my latest Talent Management post, “Yahoo! Firestorm: Intention vs. Effect.”

 

Jillian Michaels IS The Biggest Loser

The new season of biggest loser has kicked off and I was quickly reminded of the fact that Jillian Michaels is the biggest loser of all. Jillian seemed shocked when one of her protégés, Nikki, walked out on the first show of the new season of The Biggest Loser. I would have walked out much earlier. For transparency’s sake let me reveal two things. One, I have never liked Jillian. Two, I would love to attend one of the Biggest Loser Camps, not for the weight loss but to see how much I can push myself to do and to get started on a routine. That said, I suspect that the reason Jillian is back on the show is not for her trainer skills but for her abusive mouth. If you count the number of camera shots of her yelling at her team members, shots of her team members crying and shots of other team members trying to console the ones abused, you can understand the appeal she has for the show’s producers. While it may be good TV, it is not a good example of how to coach anyone for anything!

I cannot say that I was displeased when Nikki left before the end of the first week and when Jillian’s team lost the weigh-in. I think she is a terrible trainer. She seems to justify an abusive coaching style by a “It’s for your own good” philosophy. Oh, I know that some team members say that she is what they needed. I have said something similar about my time in the Army in Korea—I’m glad I had the experience, but I would not wish it on anyone.

The show offers a contrast between two styles of coaching: Jillian, the stereotypical Marine drill sergeant on the one end, Dolvett Quince on the other and Bob Harper somewhere in between but more toward Dolvett’s style. I would love for Dolvett and Bob to use goals to measure progress, paired with lots of social reinforcement so as to make the contrast even clearer and more effective.

There are several reasons contestants put up with Jillian at all. One is that they are in the show and to stay you have to lose weight. The second is the negative consequences of quitting. There are other consequences that keep the contestants with Jillian that have nothing to do with Jillian’s methods.

Jillian said when Nikki left that you can’t help someone who doesn’t want to change (all of a sudden she’s a psychologist). While that is not true, these people have indicated by being on the show that they want to change. Neither of the other coaches had anyone who made any statements about wanting to leave. While some were worried that they might not be above the red line, the criterion for staying another week, they clearly wanted to stay. To criticize the contestants for failure to push themselves seems to me to be ridiculous since, by their weight problem, they have shown that they have been unable to stick to a plan for long. Their desire to be on the show is an indication that they know they need help – not a critic. If Jillian did know anything about the psychology of motivation, she would realize that she could increase the desire to change by reinforcing even the smallest improvement in exercise level, duration and other accomplishments during the workouts. The beginning level of motivation is not a barrier to ultimate success if you have a trainer who knows about the science of behavior change.

Negative reinforcement, avoiding failure and Jillian’s mouth, gets you enough change to avoid those two outcomes but it doesn’t cause contestants to do their best. It doesn’t cause you to spend extra time in the gym or eat less at the dinner table. The shaping approach of the other coaches, recognizing small improvement, is a much more effective approach to change.

I certainly hope that any supervisors and managers watching this show don’t get the idea that Jillian’s approach is even close to one that can be successful in today’s workplace. It will never bring out the best in people in any situation and even though it has a certain audience appeal, it is not a model for the effective management of change.

I predict that either Jillian gets less abusive and more positive or she loses—not a bad outcome for any who are tempted to copy her methods.

13 Things that Scare the Devil Out of Me!

1. Managers who try to change “attitude” without pinpointing specific behaviors

2. Authors who attribute performance problems to lack of “intrinsic motivation”

3. Economists who act as though they are experts in behavior

4. Executives who value their personal experience or opinion over scientific fact

5. Safety managers who think rewards change behavior

6. Anyone who talks an organization into establishing an Employee of the Month program

7. Organizations that moved from Annual to Quarterly Performance Appraisal

8. Non-contingent (not earned by the receiver) bonuses

9. Rewarding employees who “hit the numbers” without knowing how they were attained

10. Promoting the best technician, engineer, or whoever to a supervisory position

11. Coaches who give trophies to everyone

12. Parents who think everything their children do is wonderful

13. Dan Pink and Alfie Kohn

Even Poor Performers Have Time to Improve Before the Annual Performance Review

It’s inevitable. And, as much as I suggest that the annual review process be ousted, organizations will not let them go.

So I will put aside my reasons for why annual reviews are a bad idea and instead offer the following five pieces of advice for what a poor performer, or even an average performer, can and should do now, in advance of your review.

  1. Don’t wait; ask now “How am I doing?” Don’t wait for the formal review to ask your boss how you’re doing. Start by saying, “Boss, if you were to give me my annual performance review today, what score would I get?” Asking this question is important because it leads to the next one.
  2. Don’t stop there; press on to find out “What can I do to get to a …? Suppose the boss said, “On our five point scale, I would have to rate you today as a ‘3’.” Your response should be, “What do I have to do to get to a 4?” This way the boss will need to come up with specific actions you need to take to merit a higher evaluation. Of course when you have achieved those changes, you should ask, “What do I have to do to get to a ‘5?” This way you eliminate the need for arguing with your boss or for presenting data to support a better rating.
  3. Measure your work. Once you get the boss to specify specific actions you need to take, begin to measure your progress. Track your progress on a graph so that it will be easy for the boss to see trends. Check with your boss from time to time to see if your progress is on track with what s/he likes, expects or even demands from you.  If you are on the same track as the boss, thank him/her. If not, ask what changes you could make to get back “on track.” Tracking will not only help you but it will also give you opportunities for the boss to give you corrective feedback or positive reinforcement for your efforts and the improvement.
  4. Volunteer. Everyone likes a team player.  Be proactive in looking for opportunities to help teammates when you have time to do so. Also, it is not inappropriate to ask the boss if you can help him/her in some way. Whenever the boss or colleague is in a bind to complete a task on time, offer your assistance. Offer to make a call, write something, run an errand, bring coffee, etc. These simple things can often make a big difference in how you are perceived by colleagues, including the boss.
  5. Be agreeable and offer suggestions.  Try to say ‘Yes’ more often. Rather than say, “That won’t work” say, “Let’s try it.” Or say, “I will do what I can to make it work.”  Don’t be afraid to speak up when you have an idea for how to do something better or different. When you have given support to the ideas of others it increases the likelihood that they will support yours.

Come to think of it, even if you are a good performer these things can help you perform even better, be a stronger team player and be more highly valued by your boss and peers.

Silent Screamers and Anger in the Workplace

It was expected, almost acceptable, years ago to hear of or be victim to the screaming boss. But for one reason or another, maybe because of today’s social adeptness, these bosses are turning into silent screamers, leading to more anger in the workplace. Read this latest Talent Management post from Aubrey Daniels as he describes the crux of the problem and offers a solution for dealing with, and potentially resolving, anger in the workplace.

 

Are Fires Running Your Organization?

Guest post by Joe Laipple

I’m amazed at the epidemic of firefighting that has taken over organizations. Stretched organizations are asking people to do more with less and to maintain or grow the business, yet these same stretched leaders and their teams are really managed by the daily fires that take over. Leaders may have a plan for the day, week, month or year but fires seem to pop up daily. When we get really good at firefighting then everything seems to be a fire and then we become reactive employees who are controlled by the constant onslaught of crises, problems, issues and exceptions. The focus then shifts,  making it impossible to lead under these conditions. To break this pattern, consider both sides of this dilemma: the symptoms that lead you to the firefighting trap and ways you can change to take back control.

Symptoms of Firefighting

  1. You’re good at firefighting. You like it. You put out fires. Others bring them to you. You seek them out. You are so good at it that you skip lunch and other work to figure it out. Unless your job is to fight fires, you may just have the firefighting bug.
  2. You’ve trained and rewarded others around you for putting out fires quickly. Be careful here. Real fires are worth putting out quickly. Is this a fire or has this become your primary approach to managing your team or organization?
  3. You prefer fighting fires to your primary job. You probably get rewarded for fighting fires. You put them out. Someone will let you know if it hasn’t been taken care of (if you are the leader who has created this situation, then ask yourself if this is your long-term strategy for success).
  4. You can only get a response when a fire is created. Are you then creating fires that aren’t really fires? If everything is important, then people can pick and choose what to work on. They certainly aren’t thinking proactively ahead for how to grow and develop and innovate.

How to Shift (back) to Proactive Leadership

  1. Have a daily, weekly or monthly plan. Be sure you do something that is proactive, planned, strategic and important on a daily or weekly basis.
  2. Filter the fires. If you fight fires on a daily or weekly basis, challenge yourself: which one or two fires can be approached differently so they don’t creep back in?
  3. Review the fires you typically fight. Which one or two can you attack proactively so that they are less likely to emerge later.  You may secretly like to fight the fires. Resist the temptation and try a different approach one fire at a time.
  4. When the fires, problems and exceptions prompt your action, then you are merely reacting and NOT leading. Challenge yourself. What will you lead? Where are you going? What is your plan for the next 30 and 90 days? What is your 18 month vision? What will you do daily and weekly to move closer to your 30 or 90 day plan?
  5. Cut ‘em off at the pass. I know that Harvey Korman said he hated that phrase in Blazing Saddles. But you really do need to find that short cut that prevents the fires from happening. Anticipate the fires. Are you inadvertently hiding poor performance by fighting fires? Are your daily and weekly choices leading to fires later? If so, stop that. Anticipate fires. Have the solutions ready and waiting before the fires emerge.
  6. Recognize that you may be part of the problem. Are you inadvertently reinforcing reactivity and fire fighting among your team? How are you reinforcing those who are doing the daily grind? Is more fanfare provided to those who put out fires than to those who proactively and deliberately manage and lead their team and organization? This is a choice: proactive leading where many follow and perform at a high and steady rate or an organization that reacts, fights fires, complains about it but is so good at it that they just keep doing it. The choice is yours.

Joe Laipple is Senior Vice President of Strategic Services for Aubrey Daniels International. His latest book is Rapid Change: Immediate Action for the Impatient Leader

Discipline and Safety: what you need to know before you act

While discipline is important under the right conditions, it can also be overused and misused. In this video blog, Dr. Judy Agnew describes the potential problems discipline can cause if not used properly and the side effects that may result. She also discusses why organizations shouldn’t jump to conclusions and what they should do first instead.


Incident Investigation: Using Science to Develop Safe Working Habits

Understanding human behavior scientifically is critical in safety, particularly when it comes to investigating when something has gone wrong. In this video blog, Dr. Judy Agnew and Dr. Aubrey Daniels explain how a scientific approach can lead to a safer workplace and why consequences are the most important thing in determining whether or not someone will do something again.


Parenting and Behavior: Examples from Real Parents

CB106473I want to start by saying ‘thank you’ to those who sent me stories of how you applied the tools and principles of behavioral science to your parenting challenges.  I wish I could recall all of the stories I’ve heard through the years but in the end what is most satisfying to me is seeing people light up about how well the behavioral technology worked and how it leads to positive behavior where previously it had been problematic, and in their view, unresolvable.

With that, I share the following stories, from real parents, about the positive impact the science of behavior has had on their personal lives:

Learning to Drive

When my son, Sam, was learning how to drive, even though I knew better, I found myself only calling out the things he did wrong. Once I realized what I was doing wrong; I had to force myself to pay attention and identify the things he did right, and then specifically tell him about it.  The first behavior I made a point to notice was following the speed limit.  After watching him drive across town for a little while, I told him I noticed how well he did in following the speed limit.  He was so happy and proud that I noticed, and said “I know! I do it all the time!”   His response reinforced me to start noticing more of what he does right.  I then made a list of specific driving behaviors to remind myself to observe them such as, maintaining 3 second following distance, making complete stops, or stopping with enough space to see the bottom of the tires of the car in front of you.  I only picked one at a time so that I wouldn’t overdo it.  It really made me realize the strong tendency to fall back into the pattern of only noticing the things he does wrong. Without a deliberate effort to watch for specific behaviors (that I had to write down and look for), I would have fallen back into the old ways.

Household Chores

Pinpointing seemed overwhelming to me when I thought about my work environment but it became more manageable after I first applied it at home. I learned its importance when working to teach my son John to wash the dishes when he was about 7 or 8.  It was his task at night to wash and my task to dry.  When we first started, I was confused when he left the kitchen with several dirty pots and pans in the sink and went to play.  I said “Wait a minute, you’re not done!”  He said “Yes I am!”  I said “What about these?,” pointing to the dirty pots and pans.  He looked at me begrudgingly saying “You said I only had to do the dishes!”

What Makes Them Happy

My daughter used an approach to identify things that were reinforcing to her twin daughters when they were 18 months old. She wanted to determine effective reinforcers for behaviors associated with toilet training and also for other toddler behaviors. Individually, she placed several objects in front of the first child and whatever item the daughter picked first was identified as a reinforcer. She then placed the remaining items in front of the child and repeated the process until 3 items were identified. She then went through the same process with the second child. Once she did this with both girls, she had effective reinforcers. It’s worth noting that reinforcers do change so the process, or a modified version, will need to be repeated over time. By the way, the twins picked different objects.

Seeing Eye to Eye with Your Teenager

While I thought I had tried everything to improve my relationship with my teenage daughter, our relationship still felt strained.  After learning about the 4:1 Rule (four positive comments to one negative), I thought it was worth a try.  Over a one week period, I consciously worked at applying this rule, and did so as genuinely as possible.  I saw improvement in the first day and kept at it.  By weeks end, our conversations had significantly improved, and were even enjoyable. This not only taught me how to improve my personal relationships but it also taught me that when you focus on the positives, you see more things you would have otherwise not seen.

Schools and our Children: Administrations and the U.S. Education System get a failing grade

42-16604280School bells may be ringing across the country but I am convinced now more than ever that we are not prepared to provide the best education possible for our kids.

I was disheartened to learn of the cheating scandal that is rocking the Atlanta Public Schools. And to further hear of the reoccurring issues with the government’s No Child Left Behind program. More than half the nation’s schools are in jeopardy of failing to meet reading and math adequacy standards. More than half! Monetary implications aside, what are we doing to today’s youth? And to our nation’s future?

It is clear, as was evident in the Atlanta Public Schools fiasco, that what was well-intended when the No Child Left Behind program was initiated has set up a culture of penalty and punishment if targets are not achieved. It can be said based on past history that the federal government spends little time when it designs regulations to consider how to create student success through policy.  Little thought of how such a policy, if designed thoughtfully, can shape educational cultures of delight where students learn at high and steady rates. What we see instead are policies that often set a goal—and attach a penalty if the school does not do it.

What No Child has done is create threat and fear, in the administration, with the teachers, and even down to the students themselves.  Teachers and administrators who participated in the Atlanta scandal, it’s fair to surmise, were doing what they thought ‘best’ in the name of avoiding the loss of funding they would be awarded by meeting government-set standards.

A major overhaul needs to be undertaken in Atlanta and across the country; and we must look to the context—the requirements that are naïve at best!

Much of what is wrong with these programs can be fixed and the yield will be outstanding and effective teachers and students that reach higher levels of learning.  The solution is an understanding of behavior, not from a common sense perspective but a scientific one.

I believe the Atlanta Public School has done the right thing in firing school personnel who have been caught changing test scores.  Not that cheaters cannot be changed but in my experience, lying, cheating and stealing have always been firing offenses.  The problem in changing such behavior is that it is very difficult to put immediate consequences on the negative behavior (i.e. changing test scores) and therefore it makes the delivery of effective consequences necessary to change the bad habits difficult to manage.

Although I am sure that the problem was produced by ineffective leadership at the highest level that deliberately or accidentally created a system that tempted wrongdoing, it is better to eliminate those who folded under the pressure to produce false results.

The incident reminds me of when I was a lieutenant in the Army.  If I heard it one time, I must have heard it one hundred, “I don’t care how you get it, just get it.  And by the way I don’t want to know how you get it…”  Although I am sure this was never said by school administration, the pervasiveness of the behavior indicates that the pressure was there.

Until there is an administration where leaders understand the direct and indirect impact of their policies, procedures and management and supervisory behaviors on the behavior of teachers, the problem will not go away. When you award a bonus for increasing test scores, you can hardly claim lack of culpability in the scandal as there are people who will lie, cheat and steal to get it.  They may think they are working for the greater good—the survival of the school system, the obtaining of needed resources for the children, and of course, their own self-interest—continued employment.

When you only look at results and not behaviors, people often find “more than one way to skin a cat.”  Taking the test for the student is one. That slippery slope of how we reach incredibly wrong decisions often starts with subtle or visible threat and fear, not from the ‘bad character’ of a few.  In spite of the bonus, I am confident that most people who were caught did not do it for the bonus but because of the negative consequences around failing to produce the required progress.

I submit that all staff in the system is there for one reason – to help children learn.  By doing some reverse behavioral engineering (RBE), the criticality of those jobs can be determined fairly quickly.  By RBE, I mean start with the student and ask how a job helps the student learn.  Of course the main responsibility falls on the teacher.  Therefore most staff positions should exist to support the teacher in being effective in the class room.  In my experience, most staff positions make it more difficult rather than easier to do the job.

As far as testing goes, the teacher should be evaluated on the number of children who perform to some standard or show significant improvement – not an average for the class but the number who are successful. The teacher’s success metric is ‘number of individual students making progress above their baseline’.   Dr. Fred Keller, a pioneer researcher and teacher said, “If the student doesn’t learn, he wasn’t taught.”  Local administrators should be measured on the number of successful teachers, and so on up the line.  Rewards and punishment should not be delivered on results without factoring in how the results were obtained.  This means that teachers should be observed so that inefficient and ineffective practices can be determined and corrected when they happen.  The measure of observer (coach) effectiveness is whether teachers ask for the help.  Artists want people to see their work; athletes want people watch them play; musicians want people to listen to them play.  Why would teachers who are good at what they do not want people to see how they do what they do.  They will when they are successful.  If coaches (i.e. administration) help teachers teach more effectively, they want people to know and will welcome observers in their classrooms.  What this means is that results will never be a surprise as problems will be identified and corrected in real time. Over time most of the observations will be positive as the students will be achieving at high rates.

In 1983, Dr. B.F.Skinner wrote in “The Shame of American Education” that the data showed that the technology of teaching existed to teach twice as much in half the time.  That was almost 30 years ago.  It has been done in only a very few places.  It has been verified and documented in the toughest of schools and with a wide variety of students, some who are labeled as hyperactive, from poor homes, without qualities of persistence, without learning being a value in their home environments, all the things that have been said about why teaching is so hard. These processes have created eager learners, wanting to go to school, teachers who find joy in their impact, parents who are amazed and delighted with new found love of learning in their children and our society that benefits as these students go on to make a difference in our world. What better time than now to do it in the Atlanta City Schools and throughout the country.