Oops #1: Employee Of The Month (EOM)

You may need: Adobe Flash Player.

Seems harmless enough; Employee of the Month (EOM).  The problem is that only one person is positively reinforced for their performance, leaving the rest of the organization viewing their performance as insignificant. Listen to hear how EOM violates all principles of effective reinforcement and what organizations ought to do to instead. (Length: 9:02)

ADI Podcast