Sustainability in Your Process Improvement

Lean and Six Sigma are very useful tools for process improvement initiatives with the intent of reducing waste and variability in work processes and the product.  These reductions can lead to a…

I was going to give you feedback but…

How a leader provides feedback is one of those distinguishing factors between being a leader by title and being a truly effective leader.  The delivery of frequent feedback allows for continuous…

Love and Rock Climbing: A Shaping Story

Shaping is a powerful tool for teaching any new skill.  Although most shaping of our behavior is done inadvertently, people who use this process purposefully are better coaches and leaders who…