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… behavior. “So what,” you may ask? “Why should I care about something so esoteric and seemingly removed from our everyday affairs? After all, aren’t schedules just those things you use to make rats and pigeons work for their dinner?” I know a … such intermittent reinforcement, you will develop more durable behavior. To repeat, it is a well-known fact that behavior maintained by intermittent reinforcement is more resistant to change when reinforcement is removed than is behavior maintained by …
… is arranged and administered by another person. Teachers reinforce appropriate behavior of their students and parents praise good acts of their children. Often, but not always, reinforcement is treated as a one-way street in that someone … what they do us, which changes our behavior toward them in turn. Reinforcement is never a one-way street. When a teacher praises a child’s completion of an academic task, it becomes more likely that the child will complete similar tasks in the future. Because the raison d’être of the teacher is to help the child learn, it seems reasonable to conclude that the child actually learning (in …
… It must be conceded, however, that there may be instances of physiological and neurological limitations that may constrain the person’s sensitivity to operant contingencies. It would be difficult, for example, to bring the behavior of someone who is blind under the control of visual stimuli. That said, however, there are other sensory modalities that one could use to build discriminative control in someone without … not the child but the behavior of the caregiver toward the child. Only when an environment can be changed, and the change maintained, can behavior change. This applies equally to children and caregivers. One of the many lessons of basic research …
… she would be reunited with her humans. The yipping, barking dog outside longing to be inside is one of the most common complaints I hear from such dogs’ humans. Never mind the neighbors next door! It is obvious that yipping, barking dogs do so … animal with no history of making a specified response (e.g., a peck on a pigeon key ) learn to do so with absolutely no training of the response at all. Put a motivated animal in a situation where dinner can be had by making a response like a key peck, wait long enough (in the case of pigeons I have waited as much as 8 hours – not an efficient way to establish new behavior, …
… How did you feel and what have you done since as their customer? Have you purchased from them or used their services again? Did you recommend them to your friends? Or did you swear them off and blast them on social media? Similarly, how do you … culture. An organization’s culture is responsible for the level of customer and employee satisfaction, as well as for the failure or achievement on all business goals. It goes without saying, it’s critical that organizations and their leaders … your mission, values, and business objectives. Leader Behaviors Some of these might look like the following: Conduct daily walks on the shop floor to observe and provide feedback on customer service behaviors Ask employees open-ended …
… challenge regardless of job title but, when it comes to safety, engagement is a requirement. In this video, Judy Agnew explains why frontline employees can become disengaged and what can be done to turn this around, making safety better. For more … challenge regardless of job title but, when it comes to safety, engagement is a requirement. In this video, Judy Agnew explains why frontline employees can become disengaged and what can be done to turn this around, making safety better. For more …
… Clark Pacific’s Safety Journey Clark Pacific’s Safety Journey BY Gail Snyder Download PDF file High-rise hotels, hospitals, stadiums, student housing, churches, casinos, parking garages, all with an artistic flair: these are a few examples of the hundreds of structures that stand as the legacy of Clark Pacific, based in West … expertise. “We have the experience and wisdom of a 50-year-old company with the mentality and enthusiasm of a start-up,” said Steve Voss, a 25-year employee and plant manager of the NorCal plant located in Woodland, California (one of three of …
… this approach. It’s called Shoshin or beginner’s mind. One of the more important aspects of having a beginner’s mind entails playing the role of the student in order to become a better teacher. It tells us to approach our daily activities and interactions with others with curiosity, an eagerness to learn, and to be in-the-moment with our full … our perspective. Although there is clearly a time and a place for providing our insights and ideas to employees, we would gain a lot more if we invested time in asking for theirs, and listening with our full attention. The writer Deborah Meier …
… come a very long way in the last two decades. Not too long ago a company’s “Safety Management System” consisted of some training, weekly safety meetings, and investigations when incidents occurred. Today, many companies have developed very sophisticated Safety Management Systems (SMS) including a wide range of components such as: thorough safety training and communication plans, comprehensive risk management processes including pre-job hazard analysis, emergency … up to do the right thing). The science is clear that while antecedents are necessary, alone they are not sufficient for sustaining behavior. Without deliberate feedback and positive reinforcement built into the SMS, one or more of the following is …