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… our value in society is measured, more and more, by the ways we bring meaning to concepts such as integrity, fairness, respect, the worth and dignity of the individual, and the good of the whole. These issues are of increasing … that could end a career) or the good of many must be weighed over the good of a few (as in the closing of a plant to sustain the long-term viability of the company). These types of decisions are difficult and the correctness of many decisions depends on “point of view.” However, choices must be measured against the current standards of the company, the culture, and society. Otherwise, we imply that all decisions are justifiable …
… Being a Self-Manager Being a Self-Manager BY Gail Snyder Download PDF file B. F. Skinner —inventor, author, and the man known as the creator of behavioral science—arranged the details of his life down to the order of the books on his desktop. Those, he arranged in such a way that he could grab the volume he needed without taking his eyes off the work at hand. “He didn't do this because he was compulsive,” explained Robert Epstein, Ph.D. “Far from it. He did it because he knew if the behavioral chain was too long, the effort too …
… behavior analysts do to help corporate America achieve a particular social good—actions that benefit the longer-term sustainability of our planet? Such actions include addressing lagging indicators (outcome metrics) such as pollution counts, airborne microwave particles, water tables, and CO2 emissions, as well as leading indicators (process or behavior change) … or redesigned technology that produces less measurable cost to the environment. Behavior is the center of the green sustainability equation. However, neither corporations nor countries involved in these global initiatives are fully alert to …
… do them. They weren’t designed to cause people to want to do them as sports were. Jobs originated because we had to get certain things done. It amuses me to watch business people participate in sports. They encourage team members, positively … tell the performers what they did. People should tell their own stories. Frequently they’re the only ones who know the details of what caused the success that is being celebrated. A manager can emphasize the importance of an accomplishment but … is very possible the results were accomplished in spite of a lack of teamwork. Such misstatements about how results were attained can damage a manager’s credibility and dampen the impact or an otherwise successful celebration. You Had to Be There …
… Not just Another Yardstick for M&T Bank The Precision Leadership Survey: Not just Another Yardstick for M&T Bank BY Gail Snyder Download PDF file Eighteen years ago, M&T Bank began a relationship with Aubrey Daniels International (ADI) when … treating exceptional performance. A committee of senior leaders in the Bank was chartered to revise the annual appraisal form as a first step in the journey to better managing performance. In the end, they realized that it was less about … was managed day-to-day, week-to-week, and month-to-month. As a result, a decision was made to have ADI consultants train more than 650 M&T managers in the first wave in ADI’s Precision Leadership ® . Throughout the relationship, ADI …
… Just Do It! Just Do It! BY Gail Snyder and Christina Simms Download PDF file What is it about the sales process that has people so intrigued? It may be … a part. Why do some people excel while others struggle? Is it an innate ability or a skill that can be acquired through training? At the root of all business transactions, mastering the art of a sale is key to business success; something that … were doing, so they used our input and it was well received,” he says. In fact, Herkner helped with the design of the first Air Jordan shoe , a product that still flies off the shelves today. Asking for and acting on the sales rep’s information …
… service if it is described without establishing the connection between employee behaviors and how they affect business sustainability. Even the most well intended organizations fail to treat employees as business partners whose contributions are acknowledged and valued. Employees are not necessarily … be doing day in and day out,” you might think. However, even though the day-to-day job responsibilities may have been explained to the employee when they were hired and they consistently perform assigned daily tasks, they may not have made the …
… Leadership in High-hazard Industries BY David Uhl Download PDF file In 200 3 The Columbia Accident Investigation Board (CAIB) released a final report on the causes of the disastrous loss of the Space Shuttle on February 1 of that year. The … every major accident. Another common theme found in major accident investigations is that bad news doesn’t travel up the chain of command, meaning that for quite some time people have concerns or they’ve noticed something but for whatever reason … This means that concerns about expense control, for example, are interpreted as we can’t spend any money on preventative maintenance or production takes precedent over safety. Since these common factors have shown up time and again in these …
… gasoline pumps and underground tanks. Although the worker had extensive experience in this line of work, this time he failed to adequately purge the tank and test for vapors. The explosion propelled the worker 10 to 15 feet from the tank into … increase worker attentiveness to everyday experiences, as well as to the novel or rare event, is critically important in maintaining a safe workplace. This article begins by defining what is meant by “attending” in keeping workers safe. Creating safe …
… The Wing Institute The Wing Institute BY Gail Snyder Download PDF file “The leaders of America’s educational system don’t even know what they want students to learn. … what we want students to do, we’re not going to make any long-term advances,” states Dr. Aubrey Daniels , founder and chairman of Aubrey Daniels International (ADI). Daniels refers to the frustrating fact that America’s educational system is largely broken, but its administrators continue to make the same mistakes. One of those mistakes should be painfully obvious—teachers are measured primarily by high-stakes testing results—which may encourage cheating scandals like …
… future—from mapping the human genome to exploring the “stuff” of the universe. In an October 18 interview on NPR’s “Wait, Wait, Don’t Tell Me,” Adam Wiess, co-winner of the 2012 Nobel Prize in physics, noted that we have identified only three … in many ways, individual researchers appear to embody what we call “ discretionary effort™, ” the accelerated and sustained behavior that generates top performance. Not only do they ground their identity in their careers and adhere to arduous …
… The Emel Group Champions Performance Management in Nigeria The Emel Group Champions Performance Management in Nigeria BY Gail Snyder Download PDF file Over forty years ago, Mr. M. L. Asnani founded a small, family-run trading business with the … of my business. Everything hinged around one person and decisions were made by one person. It just felt like I couldn’t repair this, so we brought in a professional COO about two years ago,” he explains. “Since then we transformed the whole business into a more professional operation with proper departmentalization, and …
… for Leading Indicators Why do so many organizations continue to take a reactive approach to safety? Why is it so hard to maintain safety as a priority? Why do supervisors and managers who truly care about safety behave in ways that contradict their … time without accidents, despite having an unsafe work environment. By the very nature of it, this statistical fact works against keeping safety a priority. Managers and supervisors can do nothing around safety for a period of time and be …
… Change Charges Up Pharma Sales Franchise During Phaseout Rapid Change Charges Up Pharma Sales Franchise During Phaseout BY Gail Snyder Download PDF file Here’s the scenario. You work as a manager or sales representative for one of the world’s … Change™, the managers and representatives of this franchise excelled in a less than ideal situation. As Jackie, field training manager, explains, “We knew that our people would have to get jobs in other areas, so their sales performance in the last year of the …
… Sustaining BBS by Going Back to Basics Sustaining BBS by Going Back to Basics BY BETH HOWARD Download PDF file First viewed by many as a soft approach to managing … injuries and illnesses. Human suffering and financial costs are sharply reduced. Moreover, the costs of producing these gains in human performance are a good investment, paying for themselves many times over.” Not only has BBS proved its worth …