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… as an entry level employee for several different jobs in the company. Although the presence of cameras weren’t well explained (it might have been the hour or the post-game let-down (I was pulling for the Colts) it didn’t seem to affect the … portable toilets, did administrative tasks and collected residential garbage. I won’t spoil the show by relating the details, but to say that I was personally touched by Larry and am sure that the experience changed him forever. Let me list … effort in repetitive, low-paying jobs. What makes a job meaningful is determined by the consequences you experience daily, not the pay and benefits or the behaviors involved. People in “dirty jobs” often do them cheerfully and with pride . …
… and health care organizations continue to be faced with an ever-changing landscape. While quality and care must remain a top priority, government mandates and requirements, along with new technologies for patient data and rising … and health care organizations continue to be faced with an ever-changing landscape. While quality and care must remain a top priority, government mandates and requirements, along with new technologies for patient data and rising … COMPANY NATIONAL HEALTHCARE INSURANCE PROVIDER … HIGHLIGHTS This insurance provider had to face the fact that complaints, poor morale, stress and dwindling productivity were the only growing aspects of the business Using behavioral …
… feedback and incentives for improved performance. Why, they asked themselves, couldn’t they directly link corporate goal attainment to the individual performance of their own associates as well? “We wanted an alignment of our compensation system from the top to the bottom,” explained the executive director of human resource management. “We already considered ourselves to be a high performing … by the way it designs the compensation plan and on how an organization can change behavior,” a company spokesperson explained. During the transition to a pay system based on individual accountability, the compensation planning team discovered …
… less than lackluster interactions and resulted in employee frustration and customer irritation. Even though many detailed measures and data collection tools were in place, managers and supervisor had no idea how to alter employee … customers and poor quality ratings. The center subsequently changed the measure to the percent of the workday (stated as available time ) those representatives spent on the phone resolving customer problems and answering queries. They also used ADI’s process to set in place a system of rotating teams for maintaining regular data based feedback and recognition to call center employees for achieving initiatives. Available time …
… Customer Claims Processing Customer Claims Processing National insurance firm applies ADI’s behavior-based solutions to productivity and quality initiatives to … wanted to exceed customer expectations through productivity and quality improvements such as accurate and expedited claims processing and service representative availability. These goals also included increased employee job satisfaction …
… through the use of negative reinforcement, some overt fear and intimidation, but lots of management through the numbers,” said David Uhl, corporate consultant. “The thing is, this bank has at least a 20-year track record of double digit growth, … attended a conference at Cambridge University, presumably to receive instruction on revising the bank’s performance appraisal form. Instead, they attended a seminar concerning the scientific management of human performance, presented by Dr. … of HR had enrolled the group for the seminar. He recognized that the bank’s challenge was larger than just revising the appraisal form. They needed to more proactively manage performance and currently they did very little of that,” said Uhl. …
… management practices Release date January 20, 2010 Source NAW SmartBrief Link http://www.smartbrief.com/news/naw/storyDetails.jsp?issueid=5F48921B-C64A-40FA-… … NAW SmartBrief … 3 misguided management practices …
… Pitfalls of Performance Appraisal No activity in corporate life is more universally despised, by both managers and employees, than performance appraisal. Richard Warner and I discuss the pitfalls and what to do instead. … No activity in corporate life is more universally despised, by both managers and employees, than performance appraisal. Richard Warner and I discuss the pitfalls and what to do instead. … Pitfalls of Performance Appraisal …
… own unique needs and faces its own unique challenges. While what may work in one industry may not in another, there does remain one very distinct constant: behavior. ADI’s work transcends industry specificity as can be proven in the range and depth … and the impact that ADI's technology has had on these organizations. headset_mic Call Centers Customer care center and claims processing organization improve productivity and quality. autorenew Distribution Distribution center surpasses … local_pharmacy Pharmaceuticals Pharmaceutical company applies behavioral methods to fast track sales results. storefront Retail Multi-franchise chain applies behavioral technology to transform holdings into profit centers. plumbing Utilities …